News

Thank You For Your Patience and Understanding

As many of you know, we have been using electronic medical records since 2003.  This year we have decided to change software systems for our medical records AND scheduling/billing.  There were many reasons for this change.  The main reasons that affect you and your child are: 

• The new system will allow YOU greater access to your child’s medical records (through a soon-to-be-opened web portal)
• The new system will eventually allow you to request appointments, and update your child’s medical information through the secure web portal.
• We will be able to use e-prescribing to send your child’s prescription directly to the pharmacy.
• Increased efficiency in scheduling and billing mean we will be able to focus even more of our energies on your child’s health.

Of course with this change, we will experience some “growing pains.”  Wait times in the office may be slightly longer, and “on-hold” times on the phone may increase.  We expect all of this to be TEMPORARY until we all get used to our new software system.

Please bear with us during this transition.  Our staff is working very hard to learn this new system and make your visit as efficient as possible. 

Thank you so much for your loyalty, your patience, and your understanding. You are the reason we strive to be better every day.

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