FAQs

Frequently Asked Questions (FAQs) For Parents

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health.


If you would like to speak with us regarding any of these topics, do not hesitate to call us.

  • Does your practice support breastfeeding mothers?

    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.


    Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

  • How do we contact the after hours doctor?

    We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.  If you have questions about a dose on a medicine for fever or pain **CLICK HERE TO GO TO DOSING TABLES***


    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

  • How do I obtain a prescription refill?

    Please send a message in the portal (MyHealthRecord) or call our office and follow the prompts for our prescription refill line. Allow three business days for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least five days for refill approval. Prescription refills are sent during office hours only.

  • How do I make an appointment?

    To make an appointment please **CLICK HER TO SELF SCHEDULE AN APPOINTMENT** or call our office.  We may have additional availabiltiy to see your child if you don't see a perfect appointment time in our self-scheduling site.  To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.


    Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

  • Are you accepting new patients?

    Yes, we always welcome new patients to our practice! We accept most major private insurance as well as Medicaid. If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office before making your appointment. This gives our doctors adequate time to prepare prior to your appointment and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss and make sure that the last well visit has been at least one year prior for insurance purposes. If the entire chart is unavailable in time, we ask that you please have your prior doctors office fax the vaccine records and last well summary to our office in the meantime. Thank you and welcome aboard!


    Please note--which medication you give your child is based on subjective opinion and symptoms. Call to speak to our nurses to guide you in the right direction for any OTC (over the counter) medications.

  • What is a Pediatrician?

    A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.


    Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

  • May I request a specific Pediatrician for my visit?

    Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

  • Can I meet my pediatrician before my baby is born?

    Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. 

  • Why does my child need to receive vaccinations?

    Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases.


    According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.

  • Do you accept my health insurance?

    Please refer to our Insurance page to review a list of accepted insurance providers.

  • What if I'm worried about my child's behavior or mental health?

    If you ever have concerns about you or your child's behavior or mental health, please call our office.  We have an entire team of physicians, nurse practitioners, behavioral health clinicians, and nurses available to help, and when possible, seeing us in the office is typically faster and less expensive than other options for urgent/emergency services or specialists. 


    If you have immediate safety concerns outside of business hours or if you’re unable to reach our staff immediately, here is a list of resources available in your community: 988 (National Suicide and Crisis Lifeline), 614-722-1800 (Local Youth Crisis Line), 614-276-2273 (Local Adult Crisit Line), or Text "HOME" to 741-741.


    For more resources about behavior problems, sleep troubles, anxiety, depression, ADHD or learning difficulties, autism, or mental wellbeing, please ** CLICK HERE FOR OUR BEHAVIORAL HEALTH PAGE**

  • When will I receive lab or test results?

    Lab results will be available in our portal (MyHealthRecord) or in your child's Nationwide Children's Hospital MyChart.  You will receive a call quickly with any lab results that require urgent attention. 

  • When should my baby start solid foods?

    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.  Some formula fed infants may begin solid foods at 4 months old, while other infants including those who are breastfed may wait until 6 months old.  Please do not give your baby water or juice in the first 6 months.

  • What days are you open?

    Our office is open Monday through Friday, 8-5pm.

  • My child needs to see a specialist. What do I do?

    When one of our doctors refers you to a specialist, your information is submitted directly to the specialist's office.  The specialist will then call you to schedule the appointment.  If you have not heard from the specialist after 1 week, please call our office.

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